Care Home Statistics Hub

• HSE 2024/25 health and safety statistics reported 40.1 million working days lost in Great Britain due to work-related illness and workplace injury in 2024/25, plus GBP 22.9 billion estimated costs for 2023/24 conditions.
• GOV.UK fire and rescue incident statistics, year ending December 2024 provides official England fire, casualty, false alarm and non-fire incident data used to benchmark property, evacuation and business interruption risk.
• ICO data security incident trends warns that ICO incident data only covers incidents discovered and reported to the ICO, so cyber trends should be treated as directional rather than complete.
• ICO Advanced ransomware statement said 82,946 people were affected by exfiltration after a health and care software ransomware incident, showing why supplier cyber dependency matters.

• Review CQC State of Care annually.
• Review Skills for Care workforce data annually.
• Review HSE, GOV.UK fire and ICO data at least annually.
• Refresh local authority and CQC inspection context whenever a major renewal or acquisition is planned.

• Use the `generate_care_home_proprietary_insights` command to create the annual aggregate summary.
• Publish only where the sample size is large enough to avoid identifying a provider.
• Do not publish client names, exact postcodes, free-text descriptions, individual claims narratives or very small segments.
• Label the output as Insure24 enquiry data so it is not confused with official CQC, ONS, HSE, fire or ICO statistics.

• Staff injury and manual-handling incident trends.
• Fire safety, evacuation, property-loss and business-interruption themes.
• Cyber security incidents, data breach patterns and software dependency risks.
• Annual claims trends by frequency, severity, cause and insurer appetite.

• A well-run 20-bed home with stable staffing can present better than a larger operator with weak records or repeated incidents.
• Higher dependency, nursing care, dementia care, poor inspection outcomes or frequent agency use can increase insurer scrutiny.
• Clear documentation helps defend claims, which can matter as much as preventing incidents in the first place.
• The strongest submissions explain current controls and improvement actions rather than hiding difficult operational history.

• Do not state that public datasets prove a specific care-home insurance premium or claims frequency unless the dataset actually measures that.
• Do not mix England, Wales, Scotland and UK figures without saying which geography is being discussed.
• Do not present broker observations as official market statistics.
• Do not keep old figures on the page after newer annual releases are available.

• Create a renewal dashboard that shows trend direction rather than only incident count.
• Attach named control owners and dates to each improvement action.
• Separate site-level issues from portfolio-wide issues for multi-site groups.
• Use the same dashboard for board governance, CQC evidence and insurer presentations.

• Keep a clear difference between public statistics, Insure24 interpretation and anonymised Insure24 enquiry data.
• Update the structured data citations when source links or source names change.
• Refresh the downloadable report assets when headline numbers or methodology materially change.
• Add a note to the outreach list when a new annual data hook creates a PR opportunity.

• Prepare a clean schedule of sites, beds, services, wage roll, turnover, claims and regulator outcomes.
• Explain recent improvements in staffing, training, falls prevention, medication controls, safeguarding and fire safety.
• Show how business continuity would work after fire, flood, outbreak, cyber incident or temporary closure.
• Separate historic problems from the current operating position with evidence, dates and actions completed.

• Resident falls claims
• Medication error claims
• Abuse allegation claims
• Infection outbreak claims

• High premiums are common in the care sector because severe injury, abuse allegation, medication, fire, interruption and regulatory claims can be expensive to defend.
• Small residential providers, 20-bed homes, 50-bed nursing homes and multi-site groups are priced differently because severity and management complexity change.
• Insurers may ask detailed questions about CQC ratings, staffing, training, falls prevention, medication audits, safeguarding and continuity planning.
• The cheapest quote is rarely the best benchmark unless the wording has been checked for malpractice, abuse allegations, legal expenses, interruption and exclusions.

GBP 35,000 to GBP 250,000+ depending on injury severity

A resident falls during transfer or while unsupervised. Insurers look at the care plan, falls assessment, staffing level, equipment records and incident response before deciding how care home statistics hub cover should respond.

Defence costs plus compensation where negligence is established

A family alleges that an error in medication, hydration, nutrition or monitoring worsened a resident's condition. The policy response depends on the liability wording and whether care home statistics hub includes medical malpractice or care-related negligence.

Repairs, resident relocation costs and lost income exposure

A premises or compliance incident interrupts trading. A strong care home statistics hub programme considers property damage, business interruption, crisis management and continuity planning together.

• Care Home Insurance
• What Insurance Does A Care Home Need?
• How Much Does Care Home Insurance Cost?
• How CQC Ratings Impact Care Home Insurance
• Medical Malpractice Insurance
• Common Care Home Insurance Claims
• Care Home Insurance Claims Library
• UK Care Home Insurance Report 2026

• Medical Malpractice for Domiciliary Care
• Domiciliary Care Claims Library
• UK Domiciliary Care Statistics
• UK Domiciliary Care Insurance Report 2026