Situation: A UK skincare manufacturer imported a natural plant oil from an overseas supplier, only to find—after production—traces of contamination with a banned preservative. The product had to be recalled from every UK retailer and online store.
Impact: Incurred recall logistics costs, loss of reputation, and destruction costs for contaminated batches. Estimated losses exceeded £250,000 and exposed the manufacturer to regulatory investigation.
Cover Provided: Insure24 recall and product liability insurance funded batch destruction, logistics, PR control, and covered the business against regulatory penalties.