Escape of Water: Why It’s the Most Expensive Office Block Claim
Introduction
If you manage, own, or insure an office block, you’ve probably heard the phrase “escape of water” used like a warning label. It sounds simple—w…
If you insure an office block, the “rebuild cost” (also called the reinstatement cost) is one of the most important numbers on your policy. Get it right and you’re far more likely to be properly protected after a major loss. Get it wrong and you can face underinsurance, reduced claim payments, delays, and painful cashflow gaps.
This guide explains, in plain English, how rebuild cost is calculated, what should be included, what’s commonly missed, and the practical steps you can take to arrive at a defensible figure.
Rebuild cost is the estimated total cost to reinstate the building from scratch after a total loss (for example, a major fire) to a similar specification, in the same location, complying with current regulations.
It is not:
The market value of the property
The purchase price
The mortgage value
The rental income
The land value
A simple “£ per square foot” guess without adjustments
For insurance purposes, rebuild cost typically includes:
Demolition and site clearance
Professional fees (architects, engineers, surveyors, project managers)
Rebuilding works (structure, finishes, services)
Compliance upgrades to current Building Regulations
External works (where applicable)
Inflation and cost escalation allowances
Most property policies apply an average clause (also called the condition of average). If you insure for less than the true rebuild cost, insurers may reduce a claim payment proportionally.
Example:
True rebuild cost: £10,000,000
Sum insured: £7,500,000 (25% underinsured)
Claim: £2,000,000
Insurer may pay: £1,500,000 (25% reduction), less any excess
That shortfall lands with the building owner or managing agent.
A robust rebuild cost estimate usually follows a structured method:
Start by documenting the building clearly:
Address and site constraints (city centre, restricted access, working hours)
Building type (office block, mixed-use, office over retail, etc.)
Number of storeys (including basements)
Gross internal area (GIA) and/or gross external area (GEA)
Construction type (steel frame, reinforced concrete, masonry, curtain walling)
Roof type (flat roof, plant deck, green roof)
Age and refurbishment history
Fit-out level (shell & core vs Cat A vs Cat B)
Building services complexity (HVAC, sprinklers, lifts, BMS)
The more accurate the “scope”, the more accurate the rebuild cost.
Rebuild cost is often driven by area. For office blocks, GIA is commonly used because it captures usable and non-usable internal space.
Be careful with:
Basements and plant rooms
Stair cores and lift shafts
Service risers
Atriums and double-height spaces
Car parks (undercroft or multi-storey)
If you don’t have reliable drawings, consider a measured survey. A small measurement error on a large building can become a six-figure insurance error.
A common starting point is: $$ \text{Base rebuild cost} = \text{Area} \times \text{£/m}^2\text{ rate} $$
But the key is selecting a rate that matches your building’s specification and complexity.
A generic office rate may not include:
High-spec façade systems
Multiple lifts
Complex HVAC (VRF, chillers, AHUs)
Raised access floors and suspended ceilings
Fire engineering features
Sprinklers and smoke control
High-end reception finishes
If you use a published cost guide, read the assumptions carefully.
Rebuild costs vary significantly by region and by site conditions.
Common uplift drivers:
London and South East labour rates
Restricted access (tight streets, no laydown area)
Working hour restrictions
Neighbouring property protection requirements
Traffic management and logistics
A city-centre office block can cost materially more to rebuild than a similar building on an out-of-town business park.
Total loss scenarios usually require:
Demolition of remaining structure
Asbestos surveys and removal (particularly for older buildings)
Site clearance and waste disposal
Temporary works and hoarding
Making the site safe
These costs can be substantial and are often under-allowed.
Professional fees are frequently forgotten or underestimated. A sensible allowance (depending on complexity) may include:
Architect
Structural engineer
M&E engineer
Quantity surveyor
Principal designer (CDM)
Project manager / employer’s agent
Planning consultant (if needed)
Building control and inspections
As a rough guide, professional fees can be 8%–15% of build cost for many commercial projects, but complex sites can be higher.
A rebuild is not a “like for like” copy of an older building. You may need to comply with current standards, such as:
Fire safety requirements (compartmentation, alarms, smoke control)
Accessibility (Equality Act considerations)
Energy performance and insulation standards
Electrical safety and modern M&E requirements
These upgrades can increase the reinstatement cost versus the original build.
For office blocks, M&E can be a major portion of the rebuild cost.
Consider:
HVAC systems (chillers, boilers, heat pumps, AHUs)
Ductwork and pipework distribution
Controls and Building Management Systems (BMS)
Electrical distribution, risers, generators/UPS
Fire alarm, emergency lighting
Security, access control, CCTV
Data cabling and comms rooms
Lifts and lift maintenance access
If your building has multiple lifts, high-capacity cooling, or specialist comms infrastructure, your cost rate should reflect that.
Depending on the policy wording and what’s insured, external works may need to be included:
Hardstanding, paths, kerbs
Boundary walls and fencing
External lighting and signage
Drainage and utilities connections
Landscaping
Car parks and line marking
Many underinsurance problems come from assuming the “building” is only what’s inside the walls.
Construction inflation can move quickly. If you calculate rebuild cost once and never revisit it, you can drift into underinsurance.
Practical approach:
Review sums insured annually at renewal
Reassess fully every 3–5 years (or after major works)
Apply index-linking where available
Let’s say you have:
5-storey office block
GIA: 3,000 m²
Base rate (adjusted for spec): £2,200/m²
Base build cost: $$ 3,000 \times 2,200 = 6,600,000 $$
Demolition and clearance (say 5%): $$ 6,600,000 \times 0.05 = 330,000 $$
Professional fees (say 12% of build cost): $$ 6,600,000 \times 0.12 = 792,000 $$
External works allowance (say 3%): $$ 6,600,000 \times 0.03 = 198,000 $$
Subtotal: $$ 6,600,000 + 330,000 + 792,000 + 198,000 = 7,920,000 $$
Contingency / abnormal site constraints (say 5%): $$ 7,920,000 \times 0.05 = 396,000 $$
Indicative rebuild cost: $$ 7,920,000 + 396,000 = 8,316,000 $$
This is deliberately simplified, but it shows why “area × rate” is only the beginning.
Here are the issues we see most often:
Using market value instead of rebuild cost
Excluding demolition and debris removal
Ignoring professional fees
Forgetting basements, plant rooms, or car parks
Using a generic £/m² rate that doesn’t match the building spec
Not accounting for site constraints and access
Not updating the figure after refurbishments
Assuming tenants’ fit-out is irrelevant (it depends on lease and policy)
For an office block, the most defensible option is usually a professional reinstatement cost assessment by a chartered surveyor.
That said, a structured internal estimate can still be useful:
As a sense-check before renewal
To identify obvious gaps
To decide whether a formal valuation is needed
If the building is large, complex, listed, or has unusual construction, professional input is strongly recommended.
A sensible approach for many office owners and managing agents:
Annually: sense-check and apply index-linking
Every 3–5 years: full reassessment
Immediately after: major refurbishments, extensions, change of use, or significant M&E upgrades
Yes—these terms are often used interchangeably in commercial property insurance.
It depends on your VAT status and policy wording. Many commercial insureds can reclaim VAT, but not always. Your broker or insurer can confirm how VAT should be treated for your situation.
It depends on who is responsible under the lease and what the policy covers. Some office blocks are insured on a “shell and core” basis; others include landlord fixtures and sometimes tenant fit-out.
In a major rebuild, professional services are usually required (design, compliance, project management, inspections). Insurers commonly expect fees to be included.
Index-linking helps, but it’s not a substitute for a proper reassessment—especially after refurbishments or when construction costs shift quickly.
You can use it as a rough sense-check, but it’s risky. Two office blocks with the same area can have very different rebuild costs due to façade, M&E, access, height, basements, and specification.
Calculating the rebuild cost of an office block is about more than multiplying floor area by a generic rate. A reliable figure reflects the building’s true scope, specification, services, site constraints, professional fees, demolition, external works, and realistic allowances for compliance and inflation.
If you want to reduce the risk of underinsurance, treat rebuild cost as a living number—review it regularly, update it after works, and consider a professional reinstatement cost assessment for larger or more complex buildings.
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