Florist Customer Liability & Shop Injury Risk

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Guidance on customer injury, public liability and shopfront claims exposure for florist shops.

Florist shops are customer-facing, often compact, and can involve wet floors, displays, buckets, stands and busy seasonal periods. That makes customer injury risk a core part of florist insurance.

Common customer-facing liability issues


  • Slip-and-trip claims linked to wet floors or entrance areas
  • Display units, buckets or merchandise causing injury
  • Claims during collection, handover or loading activity
  • Event setup or off-site work creating third-party liability
  • Shopfront or frontage issues causing damage or injury

Useful related pages