Why GDPR Fines Aren’t Insured — and What Is Covered Instead
The short version
If your business suffers a GDPR breach, you might assume your insurance will “pay the fine.” In most cases, it won’t. That’s not insurer…
Modern software and SaaS contracts are full of warranties, uptime commitments, performance targets and service level agreements. When incidents happen, customers may push for compensation well beyond service credits or attempt to challenge your limitation of liability. At the same time, enterprise customers and procurement teams increasingly ask for proof that your warranties and SLAs are backed by robust Technology E&O, Professional Indemnity and Cyber insurance.
Insure24 helps software vendors, SaaS providers, development houses and tech contractors align their insurance with the promises they make in contracts – so your E&O, PI and Cyber programmes are designed with your warranties, SLAs and commercial realities in mind.
We build programmes that recognise how your contractual commitments, warranties and SLAs intersect with real claims and disputes.
Contract wording can dramatically change your exposure when something goes wrong.
Service credits are often intended as the exclusive remedy – but not every customer reads the contract that way.
The goal is simple: your warranties and SLAs should be ambitious but still insurable.
Any software business or contractor whose contracts contain warranties or SLAs that customers rely on.
“Our enterprise customers demand aggressive SLAs and warranties. Working with Insure24 gave us confidence that our contracts, liability caps and insurance were all pulling in the same direction.”
Chief Operating Officer, SaaS PlatformWhat is “Insurance for Software Warranty & SLAs” in practice?
Does insurance pay service credits under our SLAs?
Will my insurance cover every warranty I agree to?
Does this insurance guarantee we will always meet our SLAs?
Can this cover apply to reseller or partner agreements too?
How much cover do we need given our SLAs and liability caps?
Does this cover apply to contracts outside the UK?
How do we show customers that our warranties and SLAs are backed by insurance?
What should we do if a customer says our warranty or SLA has been breached?
Can our cover evolve as we renegotiate SLAs or sign bigger enterprise deals?
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