Why GDPR Fines Aren’t Insured — and What Is Covered Instead
The short version
If your business suffers a GDPR breach, you might assume your insurance will “pay the fine.” In most cases, it won’t. That’s not insurer…
Software Errors & Omissions Insurance (Tech E&O) protects your business if a defect, outage, misconfiguration or failure in your software or service causes financial loss for a customer and they hold you responsible. It sits at the intersection of Professional Indemnity and technology liability, responding to claims that your code, product or technical services were faulty, late, unreliable or not as described.
Insure24 designs E&O solutions for SaaS providers, software product companies, development houses, managed service providers and independent software contractors, aligning your cover with real-world risks: production incidents, integration failures, failed migrations, performance issues and complex SLAs.
A specialist insurance solution that recognises how software is built, deployed, supported and relied upon.
How software incidents can turn into E&O claims – and why insurers want the right cover in place.
Situation: A SaaS vendor experienced a prolonged outage during a key sales period for major retail customers.
Issue: Customers claimed significant lost revenue and sought compensation beyond contractual service credits.
Outcome: E&O cover (subject to policy terms) supported legal defence and settlement discussions, while the vendor strengthened capacity planning and incident response procedures.
Situation: A development house implemented a custom system integration. A bug in the mapping logic led to misallocated orders.
Issue: The client sought to recover rework costs and alleged wider business losses.
Outcome: E&O insurance funded legal support and contributed to an agreed settlement. Clear documentation of scope and change requests helped contain the contractor’s exposure.
Situation: A large customer argued that contract wording allowed them to claim beyond agreed caps after a series of performance issues.
Issue: The vendor faced the risk of a claim far larger than anticipated when setting their limits.
Outcome: E&O defence cover helped contest the interpretation of the contract and ultimately reach a more manageable resolution, highlighting the importance of aligning contracts with insurance.
Situation: A contractor made a configuration change that caused downtime on a critical platform.
Issue: The client attempted to recover costs from the contractor’s limited company.
Outcome: The contractor’s E&O / PI policy responded (subject to terms), providing legal support and helping settle the matter without personal ruin.
Insurance is one part of managing E&O risk. Strong engineering and commercial discipline make claims less likely and easier to defend.
“Our SaaS product is mission-critical for customers. Having the right Errors & Omissions cover in place through Insure24 means we can sign bigger deals with more confidence and respond professionally when incidents happen.”
CEO, Software CompanyWhat is Software Errors & Omissions (E&O) insurance?
Who needs Software E&O insurance?
Is E&O the same as Professional Indemnity?
Does E&O cover bugs and outages?
Is Software E&O the same as Cyber insurance?
How much Software E&O cover do we need?
Does E&O cover work we’ve already done and earlier software versions?
Can Software E&O cover overseas customers and contracts?
How do we prove our E&O cover to customers, partners or investors?
What should we do if a customer hints at a potential claim?
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