Fast & Efficient Cyber Insurance Claims

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Expert guidance through every step of your cyber incident claim

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The Cyber Insurance Claims Process

When a cyber incident occurs, immediate action is critical. Our streamlined claims process ensures you receive expert support and financial protection quickly.

Step 1: Immediate Notification


Contact Insure24 immediately upon discovering a cyber incident. Our 24/7 incident hotline connects you with experienced cyber claims specialists who will:

  • Assess the severity and scope of the incident
  • Activate your incident response team
  • Provide immediate containment guidance
  • Document the incident details
  • Arrange emergency forensic investigation if needed

Step 2: Incident Response Activation


Our team activates specialized incident response services:

  • Forensic investigators begin analysis
  • IT specialists assist with system containment
  • Legal advisors provide guidance on obligations
  • Communications experts prepare notifications
  • Crisis management support available

Step 3: Investigation & Documentation


Comprehensive investigation to determine incident scope:

  • Forensic analysis of systems and networks
  • Identification of affected data and records
  • Determination of incident cause and timeline
  • Assessment of regulatory notification requirements
  • Estimation of total incident costs

Step 4: Recovery & Remediation


Support for business recovery and system restoration:

  • Coordination with IT recovery specialists
  • System restoration and data recovery
  • Security enhancements and hardening
  • Business continuity support
  • Ongoing monitoring during recovery

Step 5: Claims Settlement


Final claim assessment and payment:

  • Review of all documented losses and expenses
  • Verification of claim against policy coverage
  • Settlement negotiation if needed
  • Rapid payment processing
  • Post-claim support and recommendations

What to Do When a Cyber Incident Occurs

Immediate action is critical to minimize damage and protect your business.

Immediate Actions (First Hour)


  • Isolate affected systems from the network
  • Preserve evidence and log files
  • Contact Insure24 incident hotline
  • Notify your IT team and management
  • Do not pay any ransom demands without guidance
  • Document all incident details and timeline

Short-Term Actions (First 24 Hours)


  • Work with forensic investigators
  • Assess scope of data compromise
  • Review regulatory notification requirements
  • Prepare internal communications
  • Engage legal counsel
  • Begin loss documentation

Documentation Required for Claims

Proper documentation ensures faster claims processing and settlement.

Essential Documentation


  • Incident discovery date and time
  • Detailed description of the incident
  • Forensic investigation reports
  • System logs and evidence preservation
  • List of affected data and individuals
  • Notification communications sent
  • Regulatory correspondence

Financial Documentation


  • Invoices for forensic investigation
  • Recovery and remediation costs
  • Notification and credit monitoring expenses
  • Legal and regulatory defence costs
  • Business interruption loss calculations
  • PR and crisis management expenses
  • All supporting receipts and records

Claims Processing Timeline

Understanding typical claims timelines helps you plan recovery efforts.

Initial Response


Within 1 Hour: Claims specialist assigned and incident response activated

Within 24 Hours: Initial assessment completed and recovery plan established

Investigation Phase


Days 1-7: Forensic investigation underway, preliminary findings shared

Days 7-30: Full investigation completed, comprehensive report delivered

Recovery Phase


Days 30-60: System recovery and remediation ongoing, interim costs covered

Days 60-90: Recovery completion, final costs documented

Settlement Phase


Days 90-120: Claim review and settlement negotiation

Day 120+: Final payment processed

Common Claims Scenarios

Ransomware Attack Claim


When ransomware encrypts your systems:

  • Forensic investigation of attack source
  • Ransom negotiation support (if applicable)
  • Data recovery and system restoration costs
  • Business interruption losses covered
  • Security enhancement recommendations

Data Breach Claim


When customer or business data is compromised:

  • Forensic investigation and scope assessment
  • Notification costs to affected individuals
  • Credit monitoring services provision
  • Regulatory fines and defence costs
  • PR and reputation management support

Business Email Compromise Claim


When fraudulent email leads to fund transfer:

  • Fraud investigation and documentation
  • Fraudulent transfer loss recovery assistance
  • Email security remediation
  • Employee training and awareness
  • Prevention measures implementation

System Failure Claim


When cyber incident causes operational downtime:

  • Business interruption loss calculation
  • System restoration support
  • Lost revenue compensation
  • Extra expense coverage
  • Recovery acceleration support

FREQUENTLY ASKED QUESTIONS

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How do I report a cyber incident?

Contact our 24/7 incident hotline immediately at 0330 127 2333. Have your policy number ready and be prepared to describe the incident. Our team will guide you through the next steps and activate incident response services.

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What happens after I report an incident?

A claims specialist will be assigned within one hour. They'll assess the incident, activate forensic investigators if needed, provide containment guidance, and coordinate incident response services. You'll receive a detailed action plan and timeline.

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How long does the claims process take?

Most claims are settled within 90-120 days. Simple claims may settle faster, while complex incidents involving extensive investigation may take longer. We prioritize rapid settlement while ensuring thorough assessment.

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What costs are covered by cyber insurance?

Coverage includes forensic investigation, data recovery, system restoration, notification costs, credit monitoring, legal and regulatory defence, business interruption losses, PR support, and incident response services. Coverage limits vary by policy.

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Do I need to pay upfront for incident response?

No. Insure24 coordinates and pays for incident response services directly. You won't need to pay upfront for forensic investigation, legal support, or other covered services. We handle vendor coordination and billing.

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What if my claim is denied?

We'll provide a detailed explanation of any denial. You have the right to appeal and provide additional information. Our team will work with you to understand coverage limitations and explore alternative options.

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Can I choose my own forensic investigator?

We have preferred forensic partners, but we can often accommodate your choice. Contact us immediately when reporting the incident to discuss your preferences.

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How is business interruption loss calculated?

We calculate lost revenue based on your average daily/weekly revenue before the incident, multiplied by the number of days operations were disrupted. Supporting documentation like financial records helps verify calculations.

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