Liability for Fitting Rooms & Customer Injuries

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Public liability protection for fitting rooms, mirrors, seating and customer areas

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We compare quotes from leading insurers

  • Allianz
  • Aviva
  • QBE
  • RSA
  • Zurich
  • NIG

CUSTOMER INJURY RISKS IN CLOTHING SHOPS

Why Fitting Rooms Create Unique Liability Exposure

Fitting rooms are one of the highest-risk areas in a clothing shop. Limited space, seating, mirrors, hooks, curtains and flooring all increase the likelihood of slips, trips and accidental injuries.

Even minor incidents can escalate into compensation claims. Liability insurance for fitting rooms and customer areas is designed to protect your business from the legal and financial impact of these claims.

What Is Fitting Room & Customer Injury Liability Cover?

This cover forms part of your public liability insurance and protects your clothing shop if a customer is injured on your premises, including within fitting rooms, changing areas and communal retail spaces.

It covers legal defence costs and compensation awards if your business is found legally liable for injury or property damage suffered by a customer.


  • Slips, trips and falls in fitting rooms
  • Injuries caused by mirrors, hooks or seating
  • Curtain rails, doors and partitions
  • Poor lighting or floor surfaces
  • Legal defence and compensation costs

Common Fitting Room Liability Claims

Claims arising from fitting rooms and customer areas are common in fashion retail, particularly where shops are busy or space is limited.


  • Customers slipping on loose flooring or debris
  • Falls caused by unstable seating or stools
  • Cuts from broken mirrors or sharp fittings
  • Trips over rails, curtains or bags
  • Injury claims involving children
  • Allegations of inadequate maintenance

FREQUENTLY ASKED QUESTIONS

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Is fitting room liability included in public liability insurance?

Yes. Fitting rooms form part of your customer areas and are typically included within public liability cover, subject to policy terms and conditions.

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Are injuries involving children covered?

Yes. Public liability insurance covers injury claims involving children, provided reasonable safety measures are in place.

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What limits of liability are recommended?

Most clothing shops carry public liability limits of £2 million to £5 million, depending on footfall, location and shop layout.

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Do claims increase premiums significantly?

Repeated or poorly managed claims can affect premiums. Good housekeeping and incident reporting help control costs.

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Is cover required by law?

Public liability insurance is not legally compulsory, but it is strongly recommended and often required by landlords or shopping centres.

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