What to Do if a Client Makes a Claim Against You
Introduction
A claim from a client can feel personal, stressful, and urgent—especially if it questions your competence, delays payment, or threatens your reputation. But the way you respond in the …
Working outside IR35 offers contractors and freelancers greater flexibility and potential tax advantages, but it also comes with significant responsibilities and risks. If you're operating as a limited company or sole trader outside the IR35 rules, understanding your insurance obligations is crucial to protecting your business, your clients, and your livelihood.
IR35, formally known as the Intermediaries Legislation, is a tax rule that determines whether a contractor should be taxed as an employee or as a self-employed business owner. Working outside IR35 means you've been assessed as genuinely self-employed, giving you control over your work, your rates, and your business operations. However, this independence requires comprehensive insurance coverage to mitigate professional, financial, and operational risks.
This guide explores the essential insurance policies every IR35-compliant contractor needs, the specific risks you face, and how to build a robust insurance portfolio that protects your business and gives you peace of mind.
Before diving into specific insurance requirements, it's important to understand how IR35 status affects your insurance needs.
When you work outside IR35, you're classified as genuinely self-employed. This means:
You control how, when, and where you work
You're responsible for your own tax, National Insurance, and business expenses
You bear the financial risk if contracts end or clients don't pay
You're liable for errors, omissions, and professional negligence
You're not covered by your client's employer liability insurance
This status fundamentally changes your insurance landscape. Unlike employees who benefit from employer-provided coverage, contractors working outside IR35 must secure their own comprehensive insurance protection. The absence of employer safeguards means you need robust policies covering professional liability, public liability, cyber risks, and income protection.
Professional Indemnity Insurance (PII) is arguably the most critical policy for contractors working outside IR35. This insurance protects you against claims arising from professional negligence, errors, or omissions in your work.
When you provide professional services—whether in IT, consulting, accounting, marketing, or any specialized field—clients rely on your expertise. If your advice or work causes them financial loss, they may pursue legal action against you. Professional Indemnity Insurance covers:
Legal defence costs
Compensation payable to clients
Investigation expenses
Court costs and settlements
Professional Indemnity Insurance policies typically offer coverage limits ranging from £250,000 to £10 million, depending on your industry, client base, and contract values. For most contractors, coverage between £500,000 and £2 million provides adequate protection.
The scope of coverage varies by profession. IT contractors need policies covering software defects, data loss, and system failures. Management consultants require coverage for strategic advice that underperforms. Accountants need protection against tax advice errors. Ensure your policy specifically covers your professional discipline.
A critical consideration for contractors is retroactive cover—protection for work completed before your policy start date. Many contractors assume they're covered for historical work, but standard policies only protect against claims made during the policy period for work completed during that period.
Run-off insurance is equally important. When you cease trading or retire, you lose active Professional Indemnity Insurance. Run-off cover extends protection for claims arising from past work, typically for six years after you stop trading. This is essential because professional negligence claims can emerge years after the work was completed.
While Professional Indemnity Insurance covers claims from clients regarding your professional work, Public Liability Insurance protects you against claims from third parties—anyone who isn't your direct client.
Contractors face various public liability risks depending on their industry:
IT Contractors: Damage to client premises while on-site, injury to client staff
Consultants: Accidents during meetings or site visits
Tradespeople: Property damage, personal injury to bystanders
Event Professionals: Injuries to attendees, property damage at venues
Public Liability Insurance typically covers:
Legal defence costs
Compensation for bodily injury
Property damage claims
Medical expenses for injured parties
Most contractors should maintain coverage of at least £1 million, with £6 million recommended for those working in high-risk environments or with large client bases.
If you employ staff or even engage subcontractors regularly, Employers Liability Insurance is a legal requirement in the UK. This policy protects you against claims from employees or workers who suffer injury or illness arising from their work.
You must have Employers Liability Insurance if you have any employees, even if they work part-time or on a casual basis. The minimum cover required is £5 million, though most contractors opt for £10 million to ensure comprehensive protection.
Sole traders without employees don't legally require Employers Liability Insurance, but many clients—particularly larger organizations—require proof of this coverage before engaging contractors. It's worth obtaining even if not legally mandatory, as it demonstrates professionalism and reduces client friction.
In an increasingly digital business environment, cyber insurance has become essential for contractors across all sectors. Cyber threats pose significant financial and reputational risks.
Contractors face unique cyber vulnerabilities:
Data Breaches: Exposure of client data, confidential information, or personal details
Ransomware Attacks: Criminals encrypting your files and demanding payment
Business Email Compromise: Fraudulent emails leading to financial loss or data theft
System Failures: Malware or viruses disrupting your ability to work
Client Data Liability: Legal liability for losing or mishandling client information
Comprehensive cyber insurance typically includes:
Data Breach Response: Costs of notifying affected parties, credit monitoring, forensic investigation
Cyber Extortion: Ransom payments and negotiation support (though many insurers now exclude ransom payments)
Business Interruption: Lost income while your systems are down
Liability: Legal costs and compensation for data breaches
Cyber Fraud: Financial losses from fraudulent transactions or email compromise
For contractors handling sensitive client data, cyber insurance isn't optional—it's a business necessity. Many clients now require proof of cyber insurance before engaging contractors, particularly in regulated industries like finance, healthcare, and legal services.
Unlike employees who receive sick pay, contractors working outside IR35 have no income safety net. If illness or injury prevents you from working, your income stops immediately. Income Protection Insurance (also called Permanent Health Insurance) replaces a percentage of your lost earnings during periods when you can't work.
Income Protection Insurance typically:
Replaces 50-70% of your normal income
Begins paying after a deferred period (usually 4, 8, 13, or 26 weeks)
Continues until you return to work, reach retirement age, or the policy term ends
Covers illness, injury, and sometimes unemployment
For contractors, income protection is critical because:
You have no employer providing sick pay
Clients won't pay for work you can't deliver
Your mortgage, rent, and bills don't stop when you're ill
Recovery from serious illness can take months or years
Building savings as a buffer takes time and discipline
Most contractors should aim for coverage replacing 60% of their average monthly income, with a deferred period of 8-13 weeks to keep premiums manageable.
Contractors often rely on expensive equipment—laptops, software, cameras, tools, or specialized machinery. Business Equipment Insurance (also called Business Contents Insurance or Tools Insurance) protects these assets against theft, damage, or loss.
Business Equipment Insurance should cover:
Accidental Damage: Spilled coffee, dropped equipment, impact damage
Theft: Equipment stolen from your office, vehicle, or client premises
Fire and Flood: Damage from environmental hazards
Breakdown: Mechanical or electrical failure (optional add-on)
For contractors working on client premises, portable equipment coverage is essential. Standard policies may exclude items left in vehicles or client locations, so ensure your policy specifically covers equipment used away from your office.
Business Insurance (also called Business Combined Insurance or Commercial Insurance) provides broad protection for your business operations, typically combining several coverages:
Buildings Insurance: Protection for your office or workspace
Contents Insurance: Coverage for furniture, fittings, and stock
Business Interruption: Replacement income if you can't operate due to insured events
Money Insurance: Protection for cash and cheques in transit or at premises
Legal Expenses: Coverage for employment disputes, contract disputes, and regulatory issues
Business Interruption Insurance is particularly valuable for contractors. If a fire, flood, or other insured event damages your workspace or equipment, this coverage replaces lost income while you're unable to work. For contractors with limited financial reserves, this protection can be the difference between weathering a crisis and business failure.
Depending on your sector, you may need specialized liability coverage:
Errors and Omissions Insurance: Covers software defects, system failures, and data loss
Media Liability: Protects against claims of copyright infringement or intellectual property violation
Cyber Insurance: Essential for handling client data
Professional Indemnity Insurance: Covers strategic advice that underperforms
Employment Practices Liability: Protects against claims of wrongful termination or discrimination advice
Directors and Officers Liability: If you advise on governance or board-level decisions
Public Liability Insurance: Essential for on-site work
Employers Liability Insurance: Required if you employ staff
Tools and Equipment Insurance: Protects expensive equipment
Contract Works Insurance: Covers materials and work in progress on client sites
Creating a comprehensive insurance strategy requires careful planning:
Evaluate your business model, client base, industry, and work environment. What could go wrong? What would the financial impact be? What do your clients require?
Start with Professional Indemnity Insurance and Public Liability Insurance—these are foundational for most contractors. Add Employers Liability Insurance if you have staff.
Layer in cyber insurance, income protection, and equipment insurance based on your specific risks and client requirements.
Many clients require proof of specific insurance before engagement. Review contracts and client requirements to ensure your policies meet their expectations.
Your insurance needs evolve as your business grows. Review coverage annually to ensure limits remain adequate and policies reflect your current operations.
Insurance costs vary significantly based on industry, coverage limits, claims history, and business size. However, typical annual costs for contractors include:
Professional Indemnity Insurance: £300-£2,000+ annually
Public Liability Insurance: £150-£500 annually
Employers Liability Insurance: £200-£800 annually
Cyber Insurance: £400-£2,000+ annually
Income Protection Insurance: £50-£200+ monthly
Business Equipment Insurance: £200-£1,000+ annually
While these costs may seem substantial, they're essential business expenses. A single professional negligence claim could cost tens of thousands of pounds. Income protection insurance could save your business during illness. The cost of insurance is negligible compared to the financial devastation of an uninsured claim.
Many contractors choose minimum coverage limits to save money. A single claim can exceed these limits, leaving you personally liable for excess amounts.
Your client's insurance doesn't cover your professional negligence or errors. You need your own Professional Indemnity Insurance.
When you stop trading, your active insurance ends. Run-off insurance is essential for protection against future claims.
Read your policies carefully. Many have exclusions that could leave you unprotected in critical situations.
As your business grows and you take on larger contracts, your insurance limits may become inadequate. Review and update annually.
Working outside IR35 offers independence and potential financial benefits, but it requires comprehensive insurance protection. Professional Indemnity Insurance, Public Liability Insurance, and appropriate specialized coverage form the foundation of a robust insurance strategy.
Your insurance portfolio should reflect your specific risks, client requirements, and business model. While insurance represents a business expense, it's an investment in your business's longevity and your personal financial security. A single uninsured claim could devastate your business; comprehensive insurance protects your livelihood and gives you confidence to operate effectively.
Review your current coverage today, identify gaps, and work with an experienced insurance broker to build a comprehensive portfolio that protects your business as you operate successfully outside IR35.
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