What to Do if a Client Makes a Claim Against You
Introduction
A claim from a client can feel personal, stressful, and urgent—especially if it questions your competence, delays payment, or threatens your reputation. But the way you respond in the …
IR35, formally known as the Intermediaries Legislation, has fundamentally transformed how contractors and freelancers operate within the UK tax system. Since its introduction in 2000, and particularly following the off-payroll working rules expansion in April 2021, IR35 has become a critical consideration for anyone working through a limited company or personal service company (PSC).
However, many contractors and the organisations that engage them overlook a crucial aspect of IR35 compliance: the insurance implications embedded within Status Determination Statements (SDS). Understanding these insurance requirements is not merely a box-ticking exercise—it's essential for protecting your business, managing liability, and ensuring genuine compliance with HMRC expectations.
This comprehensive guide explores the intersection of IR35 and insurance, examining what insurance requirements feature in Status Determination Statements and why they matter for your business continuity and legal standing.
IR35 legislation exists to prevent tax avoidance by individuals who work in a manner that would typically constitute employment but structure their engagement through a limited company to gain tax advantages. The rules determine whether a contractor should be treated as an employee (inside IR35) or genuinely self-employed (outside IR35) for tax purposes.
The distinction carries significant financial implications. Contractors inside IR35 face employment tax treatment, meaning employers must deduct income tax and National Insurance contributions as if the individual were an employee. Those outside IR35 retain the tax efficiency of self-employment.
A Status Determination Statement is a formal document that records the IR35 status of a working arrangement. It documents the decision-making process and the factors considered when determining whether a contract falls inside or outside IR35.
From April 2021, the responsibility for determining IR35 status shifted to the client (or the agency, if one is involved) in most cases. This placed a significant burden on organisations to conduct thorough assessments and document their reasoning comprehensively.
Insurance arrangements can serve as a significant indicator of employment status within IR35 assessments. HMRC and tribunals examine insurance provisions because they reveal the true nature of the working relationship.
Key principle: Genuine self-employed contractors typically arrange and pay for their own professional indemnity insurance, public liability insurance, and other business-specific coverage. Employees, conversely, are usually covered under employer-provided insurance schemes.
When an organisation provides comprehensive insurance coverage to a contractor—particularly professional indemnity insurance—it signals an employment-like relationship. This is because the contractor is not bearing the full commercial risk of their work, which is a hallmark of genuine self-employment.
Several landmark tribunal cases have highlighted the significance of insurance in IR35 determinations. Tribunals have consistently noted that:
Contractors who arrange their own insurance demonstrate independence and commercial risk-bearing
Contractors covered under client insurance arrangements show characteristics more aligned with employment
The absence of appropriate insurance can indicate either a misclassification or inadequate business practices
This means that insurance arrangements are not peripheral to IR35 status—they're central to the evidence base.
Professional Indemnity Insurance (PII) protects contractors and service providers against claims arising from negligence, errors, or omissions in their work. For contractors operating outside IR35, maintaining appropriate PII is both a practical necessity and a strong indicator of genuine self-employment.
When documenting IR35 status, organisations should explicitly address professional indemnity insurance in their SDS:
For contractors outside IR35:
The SDS should confirm that the contractor is responsible for arranging and funding their own professional indemnity insurance
Documentation should evidence that the contractor maintains active PII coverage
The statement should note that the contractor bears the cost and responsibility for this insurance
For contractors inside IR35:
The SDS should document that the organisation provides professional indemnity coverage or that the contractor is covered under the organisation's insurance arrangements
This reinforces the employment-like nature of the relationship
Contractors working outside IR35 must ensure they maintain adequate professional indemnity insurance. Failure to do so creates several problems:
Compliance risk: HMRC may view the absence of PII as evidence that the contractor is actually an employee
Commercial risk: Without PII, the contractor bears unlimited liability for professional mistakes
Client concerns: Sophisticated clients increasingly require evidence of PII before engaging contractors
Contractual requirements: Many contracts explicitly require contractors to maintain PII
The appropriate level of professional indemnity insurance depends on the contractor's sector and the nature of their work. For example:
IT consultants: Typically require £1–6 million in coverage, depending on project scale and client size
Accountants and bookkeepers: Often need £1–3 million, with higher amounts for larger client portfolios
Management consultants: May require £2–5 million depending on the scope of advice provided
Marketing and creative professionals: Coverage ranges from £250,000 to £2 million
The SDS should ideally reference the appropriate coverage level for the contractor's role, demonstrating that the insurance adequately reflects the risks involved.
Public Liability Insurance protects against claims arising from bodily injury or property damage caused to third parties during the course of business operations. While less directly tied to IR35 status than professional indemnity insurance, public liability coverage still carries significance in employment status determinations.
The Status Determination Statement should address public liability insurance, particularly for contractors in sectors where third-party risk is material:
Construction trades: Contractors should maintain their own public liability insurance
Consultants working on client premises: Public liability coverage demonstrates independent contractor status
Service providers: Those providing services to multiple clients should arrange their own coverage
When an organisation provides public liability insurance to a contractor, it suggests an employment relationship. Conversely, contractors arranging their own public liability insurance demonstrate the independence characteristic of genuine self-employment.
Different sectors have different public liability insurance norms:
Professional services: Less critical than PII but still relevant
Trades and manual work: Essential and strongly indicative of self-employment when contractor-arranged
Consultancy on client sites: Important for demonstrating independence
Employers Liability Insurance is a legal requirement in the UK for organisations with employees. It covers the organisation's liability for employee injuries or illnesses arising from work.
The presence or absence of employers liability insurance can be highly significant in IR35 determinations:
If the organisation provides employers liability coverage for the contractor: This strongly suggests an employment relationship, as it indicates the contractor is treated as an employee
If the contractor is excluded from the organisation's employers liability policy: This supports an outside IR35 determination
If the contractor arranges their own coverage: This demonstrates genuine self-employment
The SDS should clearly state:
Whether the contractor is included in the organisation's employers liability insurance
If not, what alternative arrangements exist for liability coverage
The rationale for the insurance arrangement chosen
This clarity is essential for demonstrating that the insurance arrangements reflect the true nature of the relationship.
As more work moves online and data protection becomes increasingly critical, cyber insurance has emerged as a relevant factor in IR35 assessments. Contractors handling sensitive data or operating digital systems should maintain appropriate cyber coverage.
Modern SDS documents should address cyber insurance, particularly for:
IT contractors and developers: Critical for demonstrating independent business operations
Consultants handling client data: Important for showing appropriate risk management
Remote workers: Increasingly relevant as cyber threats expand
The arrangement of cyber insurance can indicate genuine self-employment, as it demonstrates the contractor is managing business risks independently.
For contractors outside IR35, insurance premiums are typically deductible business expenses, reducing taxable profit. This creates a financial incentive for contractors to maintain appropriate coverage.
The SDS should acknowledge that contractors outside IR35 bear the cost of insurance, including:
Professional indemnity insurance premiums
Public liability insurance costs
Cyber insurance expenses
Any other business-specific coverage
Contractors should maintain clear records of insurance costs, as these are deductible business expenses. The SDS can reference this cost-bearing as evidence of self-employment status.
Most professional service contracts include specific insurance requirements. These clauses typically specify:
Minimum coverage levels required
Types of insurance the contractor must maintain
Proof of insurance that must be provided
Consequences of failing to maintain adequate coverage
For contractors outside IR35, contractual insurance requirements should align with the contractor's responsibility to arrange their own coverage. The contract should:
Require the contractor to maintain specified insurance
Require evidence of coverage (certificates of insurance)
Make it clear the contractor bears the cost
Specify that the contractor is responsible for renewals and adequacy
This contractual clarity supports the outside IR35 determination by reinforcing the contractor's independent status.
Many contractors fail to maintain clear evidence of their insurance coverage. The SDS should reference documented proof of insurance, such as:
Certificates of insurance
Insurance policy schedules
Broker confirmation letters
Payment records
Without this documentation, the insurance arrangement becomes difficult to verify and may not carry weight in compliance assessments.
A common error is claiming outside IR35 status while being covered under the client's insurance arrangements. This inconsistency creates compliance risk and may trigger HMRC challenges.
Contractors sometimes maintain insurance with inadequate coverage limits. If a claim exceeds the policy limit, the contractor faces unlimited liability—a risk that should be reflected in the SDS.
Different sectors have different insurance norms. Failing to maintain industry-standard coverage can undermine claims of genuine self-employment.
The SDS should include:
Clear insurance responsibility statement: Explicitly state who arranges and pays for each type of insurance
Coverage details: Specify types of insurance, coverage levels, and policy periods
Evidence references: Note where proof of insurance can be found
Renewal arrangements: Document how insurance will be maintained and renewed
Risk assessment: Explain why the specified insurance levels are appropriate for the role
Insurance arrangements should be reviewed annually and the SDS updated accordingly. This demonstrates ongoing compliance and that insurance arrangements remain appropriate.
Ensure that contractual insurance requirements align with the SDS insurance statement. Inconsistencies create compliance risk.
Tailor insurance requirements to sector norms. Generic insurance statements that don't reflect industry practice may be challenged.
HMRC continues to refine its guidance on IR35 status determination. Insurance arrangements remain a key focus area, and organisations should stay informed of developments.
Recent tribunal cases continue to emphasise the importance of insurance in employment status determinations. Organisations should monitor case law to ensure their SDS documentation reflects current judicial thinking.
Different sectors are developing more sophisticated insurance requirements. Contractors and organisations should stay abreast of industry-specific developments.
Insurance requirements in IR35 Status Determination Statements represent far more than a compliance formality. They are central to demonstrating the true nature of working relationships and to protecting both contractors and organisations from tax and commercial risk.
For contractors operating outside IR35, maintaining appropriate professional indemnity insurance, public liability coverage, and other business-specific insurance is essential. It protects against commercial risk, demonstrates genuine self-employment, and provides evidence of compliance with HMRC expectations.
For organisations engaging contractors, clearly documenting insurance arrangements in the SDS demonstrates thorough status determination and reduces the risk of HMRC challenge.
By treating insurance as an integral part of IR35 status determination—rather than a peripheral consideration—contractors and organisations can build robust compliance frameworks that withstand scrutiny and protect their business interests.
The key is ensuring that insurance arrangements genuinely reflect the nature of the working relationship, are properly documented, and are maintained consistently throughout the engagement. When these elements align, insurance becomes powerful evidence of appropriate IR35 classification and genuine business practice.
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